1 Star
It took over 3 weeks for me to receive my package. Customer Service was ineffectual and incompetent!
Our warehouses works diligently to fulfill orders within 24-48 hours. Our partner carriers ship and deliver within 5 business days up to a maximum of 15 business days depending on the country location.
Money Back Guarantee – Product Satisfaction
Our Money Back Guarantee lasts 60 days. If 60 days have gone by since the date of purchase, we can no longer offer an exchange.
Wrong Item Received
To be eligible for a return on wrong item received, the item must be unused and in
the same condition as the item was received. It must also be in the original packaging.
Wrong item received can be returned within 7 days from the receipt of order.
Damaged Item Received
For damaged items, we will not require a return but proof of damaged items received is
required. Customers shall contact our Customer Service Team to get a replacement.
Refunds or Replacements for damaged items can be processed within 7 days from the
receipt of the order.
Return Shipping
Shipping charges for all returns must be paid and insured by the customer, except for
unforeseen faulty service. Customers shall be responsible for any loss or damage to the
unit during return shipment. We do not guarantee receipt of the returned item.
Each Inscent is handcrafted, 100% organic and therapeutic grade
Decrease anxiety by lighting some incense, curling up on the sofa with a cup of tea, a book and your favorite music.